Mio Cuoré organizes lodging and tours of Sicily. Please read the below terms and conditions carefully because they apply to all agreements you enter with Name of Your Company.
A booking with Benchmark Global/Mio Cuoré will exist as soon as we receive your deposit of $500. You will immediately be issued our ‘Confirmation Invoice’. Your booking is made on the terms of these booking conditions, and in agreeing to them you guarantee that you have the authority to accept and do accept on behalf of your party (named on the booking form) the terms of these booking conditions.
When making your booking, a non-refundable deposit of $500 is required, or full payment if your departure is within 90 days to your date of tour. Sometimes your booking may require other up-front payments on top of the usual $500 deposit. If an additional deposit is required, you will be informed prior to booking your trip with us. The remaining balance of the booking cost must be paid 60 days prior to departure. If the deposit and/or balance is not paid in time, we have the right to cancel your travel arrangements and will retain your deposit. If your payment is late, we will send you a reminder, and if it is still not paid, we will be forced to cancel your trip.
A non-refundable deposit payment of $500 must be paid to secure your travel/tour date.
The remaining amount is due 60 days before arrival.
Once we have received the amount, we will send you a confirmation.
Payment may be made by credit card, personal check, wire transfer, or Venmo.
We do not supply or sell travel insurance but strongly suggest you obtain your own policy according to your needs. It is a part of our Terms & Conditions that all clients should purchase adequate travel insurance such as comprehensive travel/medical insurance that includes medical evacuation and repatriation expenses as well as trip cancellation insurance. Insurance coverage is time sensitive based on the coverage you are purchasing for example trip cancellation insurance. Please check with your insurance advisor. We reserve the right to cancel your holiday at any time should such a policy not be taken out by you.
If you need to cancel your trip, please notify us by email. Cancellations shall be effective on the date that we receive your cancellation request. The following cancellation fees apply:
The initial $500 deposit of the total amount is non-refundable.
Cancellation from 59 to 45 days before the day of arrival: 50% of the total amount
Cancellation from 44 days to the day of arrival: 100% of the total amount
No refunds will be given for any unused services, late arrivals, or no-shows.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges, and we can issue you with a cancellation invoice to support your claim. As we are required to prepay lodgings etc. for your trip, the suppliers determine the cancellation fees based on the timing of the cancellation request. Other than the initial non-refundable deposit, we will do our best to secure a credit for you to use in your name for a future tour if booked within 2 years of your cancellation.
It is the client’s soles responsibility to ensure that passports, visas, health certificates, proof of any vaccinations, and any other documentation required are all in order.
Mio Cuoré cannot be held responsible for any consequences, damages, or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
Every effort is made to ensure that the vehicles are provided in a roadworthy condition, but no liability can be accepted for a puncture, breakdown, damage, or delay because of the poor road conditions.
We welcome customers who may have special needs, but it is essential you contact us before booking with specific details to advise on the suitability of your plans. Regrettably, not every destination may be suitable, and we must reserve the right to refuse a booking if we feel that your needs cannot be met. If you fail to advise us in advance, we must reserve the right to cancel the booking as soon as we become aware of the situation.
Mio Cuoré assumes no responsibility for any medical care provided to Traveler. Traveler agrees to assume all medical care costs and related transportation provided to Traveler during the tour. Should you have special requests such as food intolerances or meal requests for other reasons, we are happy to do our best to oblige but make no guarantees.
Excursions or other tours that you may choose to book or pay for whilst you are in Sicily not provided by Mio Cuoré are not part of your trip provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during its provision by the operator.
Complaints must be reported immediately to Cynthia Caronna of Mio Cuoré head office, and we will do our utmost best to resolve the matter. If the problem is not solved to your satisfaction, your complaint should be reported in writing, not later than two weeks after completion of your tour.
Mio Cuoré will exercise the utmost care in dealing with you as our esteemed guest and your belongings, and we cannot be responsible for loss or damage of personal belongings, personal injury, or death. It is therefore mandatory to have comprehensive travel insurance when traveling.
Under Mio Cuoré’s code of conduct, the traveler must strictly comply with all local laws, respect local customs and culture, accurately assess traveler's abilities, respect other trip members’ privacy, and follow the suggestions and advice of any assigned guide. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well being of others. During the trip, Mio Cuoré or the local guide/supplier has the right in its sole discretion to remove anyone a) who it judges to be incapable of meeting the demands and requirements of participating in the tour activities; or b) it determines to detract from others’ enjoyment of or safety on tour.
Unforeseen circumstances, including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of Mio Cuoré, may cause delays or alterations to the tour. Mio Cuoré shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise because of this.
Unless specifically disallowed all pictures and video of tour and excursions may be used for marketing purposes
If you have any questions, please contact Cynthia Caronna at 504-210-5202 or CinziaCaronna@me.com
Still Have Questions? We're Here to Help! Call Us at (504) 210-5202 or cinziacaronna@me.com to Start Your Sicilian Journey with Mio Cuoré.
